Excellence has been part of our service for 300 years
Our service charter ensures continued commitment to the highest standards
- Bottle pick, hand delivered to your cellar.
- Niche brand sourcing.
- Close liaison with brand owners.
- The fastest route to market for New Products.
- Telesales calls made within agreed time frames.
- Next day delivery for orders received before 1pm.
- Accuracy of order taking.
- Products being available in time for delivery.
- Flexible delivery times
- Accuracy, completeness and condition of delivered items.
- Speed and efficiency in answering incoming telephone calls.
- Effectiveness of query handling.
- Speed and efficiency of collections and Ullage returns processing.
- Agreed number of nominated delivery days per week